Our Return Policy

We carefully package our shipments and inspect each order before it leaves our building. In the event that you do need to return an item, we strive to make returns as simple and painless as possible. The process for returning an item varies depending on the reason for return:

Item Wasn't Fresh / Received the Wrong Item

We guarantee the freshness of the items we sell and the accuracy of our deliveries. If you've received an item that isn't fresh, or we made a mistake and shipped you an item other than what you've ordered, we will ship you the correct item at no additional cost.

The steps to process a return are:

  • Contact us at customersupport@filstop.com within 3 days of received delivery and request a Return Authorization. Please provide your name, address and order number.
  • We will respond and provide you a Pre-Authorized Shipping Label that can be used to return the merchandise.
  • We will then arrange tshe shipment of the new item.

Item Was Damaged

Products are free of damage and breakage when your order is shipped from our location. Although FilStop products are packaged very carefully, damages can sometimes occur in transit.

If you've received a damaged item, please contact customersupport@filstop.com within 3 days of received delivery. Be sure to save all contents, including packaging, for FedEx or UPS to investigate. FilStop will then submit a claim to the carrier for their investigation. Replacement items will be shipped as soon as the claim process is resolved. The investigation may take up to two business weeks to complete.

Other Reason

We will accept returns as long as the merchandise is in sellable condition and is in the original manufacturer packaging.

The steps to process a return are:

  • Contact us at customersupport@filstop.com within 3 days of received delivery and inform us of your reason for wanting to return the item. Indicate if you would like a credit, refund or exchange. Please also provide your name, address and order number.
  • Ship the item(s) back to us within 10 business days at: FilStop. 683 Newark Avenue. Jersey City, NJ 07306. Note that you will be responsible for the cost of return shipping.
  • We will process your return upon receipt of the item.